Job Details

• Act as a liaison between Client and Customer on incident issues while maintaining the integrity of our Level of Service
• Triage incident service request by Inbound and Outbound phone calls, email or web portal as a point of contact
• Identify and assign the incident to the appropriate severity level, category, priority, team and engineer

Job Requirements

• University/College degree
• Excellent communications in English
• Knowledge in IT: Tester, QA, BA… or Used to work the same position in IT Company.

We offer

• Providing training on IT, software for working
• Full insurance contribution , additional healthcare insurance in labor contract
• Attractive salary and benefit
• Company bus support at late night
• Professional and international working environment
• Summer trip, year-end party, team building activities