Gameloft (HN)

IT Technician

Gameloft (HN)

Ha Noi
Tầng 3, Tòa nhà Lilama 10, Số 10 Lê Văn Lương kéo dài, Thanh Xuân, HN

Post date

Job Details

IT Service

  • Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
  • By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
  • Escalating network-, server- and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
  • Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
  • Supporting GNS to maintain/upgrade IT infrastructure and application systems
  • Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios
  • Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
  • Completing other technical tasks assigned by IT Supervisor/Manager and the Management

IT Administration/Management

  • Logging, tracking and updating tickets on the Helpdesk System
  • Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store. Liaising with vendors/suppliers for delivery/replacement/maintenance services
  • Documenting all knowledge and experiences in the File Sever/Knowledge Base System
  • Completing other administrative tasks assigned by IT Supervisor/Manager and the Management

Job Requirements

Attitude & Behaviours

  • Possessing customer/service oriented mentality
  • Being proactive, willing to learn and to work overtime when requested
  • Being social, communicative, calm and flexible when dealing with users
  • Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks

Skills & Experiences

  • At least 2 years in IT supporting/IT Helpdesk
  • Technical knowledge: Basic knowing about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
  • Fair English; Speak and Write
  • Others: Experienced in network, server, corporate web tool/ application and telecommunications systems is an advantage

We offer

      • You want to be part of an exceptional experience, within a company that is constantly growing.
      • You want to work with talented people who are industry pioneers.
      • You want to join a global company and meet great people around the world from all walks of life.
      • Or, you are just looking for a fun place to work!
      • Team work with international talents
      • Continuous training and career growth
      • Exciting challenges and rewarding recognitions
      • Work hard, Play hard
      • Lunch allowances
      • Sport Clubs for employees