MD24 House Call HCMC

Network – Help desk Specialist

MD24 House Call HCMC

Ho Chi Minh
1st Floor, 592A Cong Hoa Street, Ward 13, Tan Binh District, HCMC, VN

Post date

Job Details

Job Description:

  • Track, route and redirect problems to correct resources
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades and network optimization
  • Secures network system by establishing and enforcing policies; defining and monitoring access.
  • Work within the company’s standards and guidelines of network standard and operational support.
  • Follow up with customers, provide feedback and see problems through to resolution
  • Good customer service skills and exceed customers’ expectations.
  • Work at night-shift with U.S. Team

Job Requirements

Job Requirements:

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in providing help desk support
  • Working knowledge of help desk software, databases and remote control
  • Proven hands-on network engineering experience
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • Customer service orientation

We offer

  • Reward based on performance
  • Promotion opportunities in the organization
  • A cooperative and friendly working environment
  • Collaboration in an international team
  • Trust, support and guidance given for your personal development