Mr. Đạt Phạm (Headhunter at

[608] IT Manager

Mr. Đạt Phạm (Headhunter at

Ho Chi Minh
District 2

$1000 - $1200
Post date

Job Details

  • Manage a team of helpdesk analysts and ensure that agreed targets are met and appropriate qualitative standards achieved.
  • Develop and implement processes to ensure that a high-quality service is provided to both internal and external customers.
  • Analyze help desk activity and make recommendations for increased organizational efficiency and effectiveness.
  • Train helpdesk staff to ensure that support is provided in a consistent manner.
  • Implement staffing and scheduling models to ensure guaranteed coverage to the business.
  • Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support.
  • Communication, consultant and work direct with customer.

Job Requirements

  • Experience of managing a team within a Helpdesk environment.
  • Thorough knowledge of administrating Windows Active Directory Infrastructure, DNS, DHCP, File Server.
  • English can able to communicate with foreigners
  • Team work, good behavior and can work under pressure
  • ITIL certification is desirable.

We offer

You can apply to this job via “Apply now” button, or send you CV to one of our recruiters, at:

  • Dat Pham (Mr): or
  • Nhi Ha (Ms): or
  • Duong Le (Ms): or
  • Quynh Nguyen (Ms):

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