[1226] Services Engineer


$4000 - $5000
Post date

Job Details

  • Provide technical services and support for the BroadForward product suite
  • Perform deployment activities including solution design, implementation and integration, system provisioning, acceptance test creation and execution, completion of technical documentation and other services as specified by the support contract and statement of work (SOW)
  • Perform support activities required to resolve technical customer issues, including call handling, problem analysis, troubleshooting, validation and maintenance activities
  • Provide product training to customers
  • Support local sales team with pre-sales activities
  • Create new tools and automate existing ones to improve efficiency of product deployment and maintenance
  • Ensure established quality control procedures are adhered to as well as be able to refine and improve upon them
  • Provide customers with a consistently high-quality experience.

Job Requirements

  • 5+ years of experience with software solutions in the Telecommunications industry
  • Knowledge of Telecom network architectures, components, protocols and their usage
  • Expertise in contemporary IP networking, especially in solutions architecture in the Telecom domain
  • Deployment and support experience in customer facing roles
  • BS degree in Telecoms, Computer Science, Engineering or equivalent experience preferred
  • Excellent troubleshooting/problem solving/analytical skills
  • Demonstrated knowledge and hands-on technical experience in any of the following technical areas (in order of importance, the more the better):
    – Network application protocols (e.g. Diameter, SIGTRAN, HTTP, SIP)
    – TCP/IP, SCTP, analysis of network packet captures (e.g. via Wireshark)
    – CentOS/RedHat operating system
    – Scripting (e.g. Shell, Perl, Python)
    – 3GPP and IETF standards
    – High availability solutions
    – Database interfaces (noSQL, SQL, LDAP)
    – Virtualization and cloud solutions (VMware, Kubernetes, AWS, Azure etc.)
    – Intel X86 based hardware
    – Linux system administration and management (e.g. Yum and RPM, IP routing, firewalld) SNMP and Network Management Systems
  • Strong oral and written communications skills. Able to read, write and speak English fluently, including technical terminology
  • Flexibility with respect to after-hours support duty on a weekly rotation basis
  • Ability to manage multiple customers and priorities based on customer and business needs
  • Self-starter, pro-active, able to take initiative and to work independently
  • Willingness to occasionally travel to international customer sites.

How to Apply

You can apply to this job via “Apply now” button, or send you CV to one of our recruiters, at:

  • Nhi Ha (Ms): or
  • Duong Le (Ms): or
  • Tu Phan (Ms): or
  • Trung Pham (Mr): or
  • Tham Mai Xuan (Ms): 

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Thank you very much!