[707] IT helpdesk

Ho Chi Minh
Tan Binh District

$500 - $800
Post date

Job Details:

  • Serve as the first point of contact for customers who reported issues relating to our products over email or JIRA channel
  • Analyze reported issues and determine the best solution based on the issue and details provided by customers
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Respond to the customer through the problem-solving process
  • Identify and suggest possible improvements in procedures
  • Direct unresolved issues to the next level of support personnel
  • Follow-up and update customer status and information.


Job Requirements

  • Customer-oriented and cool-tempered
  • Has at least 1-2 years’ experience in a Helpdesk position
  • Has basic technical knowledge in the software domain
  • Good logical thinking
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Proficiency in English
  • A degree in IT or a related field


How to Apply

You can apply to this job via “Apply now” button, or send you CV to one of our recruiters, at:

  • Dat Pham (Mr): or
  • Nhi Ha (Ms): or
  • Duong Le (Ms): or
  • Quynh Nguyen (Ms):

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Thank you very much!