Job Details:
- Serve as the first point of contact for customers who reported issues relating to our products over email or JIRA channel
- Analyze reported issues and determine the best solution based on the issue and details provided by customers
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Respond to the customer through the problem-solving process
- Identify and suggest possible improvements in procedures
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customer status and information.
Job Requirements
- Customer-oriented and cool-tempered
- Has at least 1-2 years’ experience in a Helpdesk position
- Has basic technical knowledge in the software domain
- Good logical thinking
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Proficiency in English
- A degree in IT or a related field
How to Apply
You can apply to this job via “Apply now” button, or send you CV to one of our recruiters, at:
- Dat Pham (Mr): dat.pham-thanh@jobseeker.vn or
- Nhi Ha (Ms): nhiha@jobseeker.vn or
- Duong Le (Ms): duong.le@jobseeker.vn or
- Quynh Nguyen (Ms): quynh.nguyen@jobseeker.vn
If you don’t see any feedback after 24 hours, please don’t hesitate to submit a report to answerme@jobseeker.vn
Thank you very much!