Job Details
• Work within a managed application services, mission-critical environment with an assigned set of customers to address operation linked application issues in Microsoft dynamic environment.
• Investigating the root cause of customer issues, determining a fix and working with the customer, tier-1 support and functional team.
• Document clearly problem description, each activity and solution in the helpdesk for each case
• Perform in-depth analysis of customer issues to determine causes and solutions
• Work with customers, development, support and other members of the team to investigate, test and develop solutions and workarounds to resolve client issues/requests
• Communicate the status of issues to clients and to the team management
• Identify high priority customer issues and escalate to management
• Continuous development of your personal technical knowledge base, on- and off-the-job
• Keep informed of the latest technologies via research and development in order to advise colleagues and managers
Job Requirements
• 3-4 years’ experience within a MS AX 2009 and/or AX 2012 support environment.
• Prior support experience in Trade, logistics and/or finance module will be added advantage.
• Strong support desk experience including call logging and SLA compliance
• Microsoft Dynamic AX2009 or 2012 is a must.
• Microsoft SQL Server 2008 /2012, SSRS
• Microsoft CRM 2011 or 2013
• Knowledge on SAP, GLOVIA will be an added advantage
We offer
Successful candidate will be offered a GOOD REMUNERATION PACKAGE, and chances for self development and promotion in a professional working environment.