Panasonic Vietnam Group

Microsoft Dynamics AX Consultant

Panasonic Vietnam Group

Ha Noi
14th floor, Charmvit Building, 117 Tran Duy Hung Str., Cau Giay Dist., Hanoi

Salary
Negotiable
Post date
21/11/2016

Job Details

• Work within a managed application services, mission-critical environment with an assigned set of customers to address operation linked application issues in Microsoft dynamic environment.

• Investigating the root cause of customer issues, determining a fix and working with the customer, tier-1 support and functional team.

• Document clearly problem description, each activity and solution in the helpdesk for each case

• Perform in-depth analysis of customer issues to determine causes and solutions

• Work with customers, development, support and other members of the team to investigate, test and develop solutions and workarounds to resolve client issues/requests

• Communicate the status of issues to clients and to the team management

• Identify high priority customer issues and escalate to management

• Continuous development of your personal technical knowledge base, on- and off-the-job

• Keep informed of the latest technologies via research and development in order to advise colleagues and managers

Job Requirements

• 3-4 years’ experience within a MS AX 2009 and/or AX 2012 support environment.

• Prior support experience in Trade, logistics and/or finance module will be added advantage.

• Strong support desk experience including call logging and SLA compliance

• Microsoft Dynamic AX2009 or 2012 is a must.

• Microsoft SQL Server 2008 /2012, SSRS

• Microsoft CRM 2011 or 2013

• Knowledge on SAP, GLOVIA will be an added advantage

We offer

Successful candidate will be offered a GOOD REMUNERATION PACKAGE, and chances for self development and promotion in a professional working environment.