Job Details
MAJOR TASKS & SUPPORTING RESPONSIBILITIES (What the role does)
- Reengineer and streamline current processes that are to be implemented into Salesforce.com to improve customer experience
- Develop salesforce.com platform modules, dashboards, interfaces and database functions with VisualForce, C#.Net and Apex.
- Develop interfaces between Salesforce and other systems
- Document business unit requirements for new functionality requests
- Design, document, and implement specific initiatives to improve data hygiene and security
- Research best practice in specific processes and identify if changes can be implemented in Salesforce.com.
- Provide SME advice to the team on the best way to provide reporting information.
- Work effectively with other Sales Force Administrators across the business
- Research add-on application packages and support ROI analysis for acquisition of applicable programs
- Ongoing Salesforce.com database schema updates and changes
- Salesforce release management including Sandbox management, change set tracking, and requirement collaboration with software development team
- Understand requirements (functional and technical) needed to address client needs
- Assist with the scoping and planning of Salesforce.com and CRM related projects
- Understand change impacts for business area with each Salesforce upgrade and/or new requirements
- Demonstrate technical thought leadership
Job Requirements
Knowledge & Experience e.g. qualifications or indicative years of experience:
- 2 – 3 years CRM industry experience
- Lightning & Wave Experience
- Solid understanding of Software-as-a-Service (SaaS) model & Concepts
- Communities
Practical / Specialist/Technical Skills: e.g. Keyboard, Software Distribution, etc.:
- Apex Controllers, Apex Triggers development experience
- VisualForce
- JSON
- Chatter, JavaScript, CSS3, HTML5 design, JQuery
- Web Services development experience
Other Characteristics, Skills, Competencies and Leadership Capabilities:
- Enjoy working in a fast paced environment and an constantly evolving industry
- Highly developed listening skills, excellent customer service skills required
- Excellent, highly professional written and oral communication skills required
- Experience with Apex and Visualforce development a plus
- Ability to work effectively both independently and as part of a team
- Must be highly motivated self-starter, able to maintain poise under pressure
- Excellent organizational and time management skills