Job Details
Mission
Front- End System of Big C hypermarket, including sales system server (VLP), terminal sales system (POS), promotions program and Loyalty management system (VLL).
- You will be responsible for operating the system, supporting users
- Participating in the development of application-related features
- Liaising closely with the software supplier to resolve issues or deploy new functionalities. Typically involved in working on more than one product at a time.
Activities
- Support internal Big C (Stores, Marketing Department, Purchasing Center, and Accounting) issues related to the sales system, promotions program-loyalty system, and POS: receive the requests and resolve by the time committed to the service quality procedure of Big C. The common problems are: adjustment / information gap of Cashier, customer information, incorrect promotion price.
- Liaising closely with the software supplier to understand what a software program is meant to do. Then developing test plans and strategies and examining all aspects of the program from a clients or end-user’s perspective and finally finding and eliminating any problems.
- Train End-user the procedures and applications related to the sales system, promotions program-loyalty system, and POS.
- Perform business process periodically (hourly / daily / weekly / …) related to the sales system, promotions program-loyalty system, and POS.
- Review of incidents involving the sales system, promotions program-loyalty system, POS and coordinate relevant departments and resolve it.
- Keep track the status of sales system, promotions program-loyalty system daily batch and handle the fault.
- Monitor, updates KPI related to the sales system, promotion
Job Requirements
Knowledges
- General knowledge about one IT system: structure, composition, dataflow…
- Retail industry
- Project management and business analyze.
Skills
- Good skills in writing and presenting issues and solutions.
- Good communication, ability to adapt work quickly.
- Ability to evaluate, analyze problems.
- Ability to read / understand and listen / speak English.
- Ability to travel as required.
- Ability to work overtime when required.
- Knowledge of retail stores is an advantage.