Job Details
GENERAL PURPOSE
- Troubleshoot, analyze and maintain the IT Infrastructure of customer environments; including network connectivity, Switch, Router, Firewall, Wifi system, CCTV system, Windows server,…
- Provide critical real-time monitoring and control to customers. Identifies, researches, and resolves technical problems to provide the highest levels of service quality.
- Maintain documentation of client networks and systems.
MAIN JOB TASKS & RESPONSIBILITIES
- Respond to incoming customer calls and emails in a timely manner and work closely with customers.
- Perform initial troubleshooting and service restoration for all full-time services
- Monitor full-time managed services and demonstrate ability to take appropriate action to maintain service level agreements.
- Perform daytime and after-hours maintenance coordination, monitoring and execution of all maintenance activities affecting managed services
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed
- Standard system administration duties including server install and patch management, etc.
- Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls, Access point, CCTV system.
- Identify, diagnose, and resolve network problems including network connectivity.
- Reporting on appropriate corrective measures to the management team.
Job Requirements
- Candidates should be team players with excellent communication skills and have the ability to manage assignments independently.
- Good communication in English, must be able to work comfortably with customers who speak English.
- 3 years of prior IT experience. Prior experience working for a service provider is a plus
- Must be able to work efficiently in high-pressure situations
- Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
- Demonstrated analytical and troubleshooting skills.
- Shows initiative and acts independently to resolve problems.
- Works effectively both as a team member and independently.
- Network configuration, monitoring, and troubleshooting experience are a must.
- CCNA certification is a plus
- Hands on experience with Wired and Wireless networking, PC and server, CCTV system.