Job Details
General IT support, dealing with hardware and software enquiries; working together with a small team of staff to deliver a professional high quality service level to end users
- First line support for all desktop and laptop users
- Routine server maintenance and monitoring
- Managing bookings for and setting up the IT training suite
- Working together with HR to ensure staff IT training requirements have been met
- The support of hardware and software for Dell devices and applications from Servers, Desktops and Laptops
- End user and product support for printers and photocopiers
- Manage and set up new hardware following IT policies and procedures
Job Requirements
- IT Support Helpdesk Software – teamworks desk or other software desirable
- Mitel telephone support experience is essential
- Proven IT experience, specifically the use of Microsoft Word, Excel & PowerPoint Outlook to support end users and ability to produce high quality documentation
- Experience creating ‘how to’ guides for staff
Skills & Qualifications
- At least 2 years’ experience of working in a similar role
- Nice to have SAP B1 Experience
- Qualified to degree level or equivalent in an IT discipline is essential
- Excellent written and verbal communication skills are essential
- Strong interpersonal skills and relationship management
We offer
- Competitive Salary
- 13th salary (14th salary depend on Performance)
- Insurance follow Labor Law
- Private Insurance, Accident Insurance
- Bonus
- 12 annual leaves