Job Details

• • Receive and handle from other departments’ incidents and change requests from headquarter
• • Use sound judgment in the management, escalation and resolution of support cases.
• • Analyze these incidents/change requests and discuss with the key process owners to define the solutions or workaround actions, and processes to be implemented
• • Develop functional specifications, design documents and assist technical team in developing programs to meet these requirements
• • Coordinate and facilitate system integration, data migration and testing before applying to the production system
• • Receive and resolve post-implementation issues
• • Write end-user guide document; provide implementation, training and support to end-users
• • Coordinate with support team when critical issues arise

Job Requirements

• • More than 3 years of work experience includes more than 1 year of project analysis/planning experience
• • Having experienced of working with ERP system, especially SAP / MES
• • Good knowledge and understanding of SOP (Standard Operating Procedure) system
• • Logical thinking, ability to describe, document and present technical solutions to non-technical clients
• • Be available for business travel and work overtime when needed
• • Must be able to communicate in English or Chinese (Mandarin)

We offer

• Chance to join big projects serving large number of users
• Getting salary payment policy fully followed as Labor Law
• Salary with negotiation, attractive incomes depends on candidates’ ability
• 8 hours working, if working overtime, it will be paid as Labor Law
• Be joined in Social Insurance; Health Insurance; Unemployed Insurance; Accident;… follow government and company’s regulations
• Getting seniority allowance; annual leave; bonus; Cost of living; Holiday leave…
• Providing the kindergarten and lunch in the company
• Having year-end-party and annual activities