Ms Lê Tú (Headhunter at RSS - an IT Recruitment Agency)

05 Technical Service Engineers

Ms Lê Tú (Headhunter at RSS - an IT Recruitment Agency)

Ho Chi Minh
Tân Tạo, Bình Tân

$700 - $1200
Post date

Job Details

  • • Receive and handle from other departments’ incidents and change requests from headquarter
  • • Use sound judgment in the management, escalation and resolution of support cases.
  • • Analyze these incidents/change requests and discuss with the key process owners to define the solutions or workaround actions, and processes to be implemented
  • • Develop functional specifications, design documents and assist technical team in developing programs to meet these requirements
  • • Coordinate and facilitate system integration, data migration and testing before applying to the production system
  • • Receive and resolve post-implementation issues
  • • Write end-user guide document; provide implementation, training and support to end-users
  • • Coordinate with support team when critical issues arise

Job Requirements

  • • More than 3 years of work experience includes more than 1 year of project analysis/planning experience
  • • Having experienced of working with ERP system, especially SAP / MES
  • • Good knowledge and understanding of SOP (Standard Operating Procedure) system
  • • Logical thinking, ability to describe, document and present technical solutions to non-technical clients
  • • Be available for business travel and work overtime when needed
  • • Must be able to communicate in English or Chinese (Mandarin)

We offer

  • Chance to join big projects serving large number of users
  • Getting salary payment policy fully followed as Labor Law
  • Salary with negotiation, attractive incomes depends on candidates’ ability
  • 8 hours working, if working overtime, it will be paid as Labor Law
  • Be joined in Social Insurance; Health Insurance; Unemployed Insurance; Accident;… follow government and company’s regulations
  • Getting seniority allowance; annual leave; bonus; Cost of living; Holiday leave…
  • Providing the kindergarten and lunch in the company
  • Having year-end-party and annual activities