[1156] Data Support Engineer

Ho Chi Minh
Tan Binh Dist.

$900 - $1300
Post date
Job skills
PHP Python SQL

Job Details

  • Manage Tier 2 data support tickets
  • Research and identify solutions to issues
  • Accurately track issues through to resolution, within agreed SLAs
  • Produce ad-hoc data entry and reports when requested
  • Work closely with other support engineers to provide data support for investigating/troubleshooting data issues/incidents
  • Access internal database or external resources to provide accurate solutions
  • Prioritize and manage several open issues at one time
  • Provide issue trend analysis, particularly for high-risk clients or issues impacting multiple clients
  • Document & update technical knowledge to the Knowledge Base and ensure relevant processes are well documented
  • Other duties as assigned.

Job Requirements

  • Proficiency in Microsoft products, especially Excel: be an expert at utilizing vlookups and creating pivot tables
  • Highly skilled in SQL and data access technologies (NoSQL, etc.)
  • Experience working with MySQL and PostgreSQL
  • Knowledge of scripting languages such as PHP and Python
  • Ability to diagnose and troubleshoot technical issues, especially around data and databases
  • Proven attention to detail and accuracy
  • Highly organized and focused on work quality
  • Presentation skills
  • Experience working with cross-functional teams
  • Excellent written and verbal English communication skills
  • 1-2+ years of work-related experience
  • Experience in a healthcare environment is a plus
  • Experience with AWS is a plus.

How to Apply

You can apply to this job via “Apply now” button, or send you CV to one of our recruiters, at:

  • Nhi Ha (Ms): or
  • Duong Le (Ms): or
  • Tu Phan (Ms): or
  • Trung Pham (Mr): or
  • Tham Mai Xuan (Ms): 

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Thank you very much!