Job Details
- Installation and setup desktops/laptops for users
- Provide technical support; answering support queries either onsite or via phone or email
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and be proactive when dealing with user issues
- Log all calls on the service desk system and maintain full documentation
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Allocate more complex service issues to the relevant IT Support member
- Arrange for external technical support where problems cannot be resolved in house
- Inventory IT asset, control and keeping record of parts in database, keep tracking of handover confirmation
- Adherence to relevant corporate IT policies
- Undertake other tasks assigned by Helpdesk Team Leader
Job Requirements
SKILLS
- Troubleshoot and resolve problems skills
- Customer focus skill
- Capable to work in a team as well as individual
- Good ability to self-train on new technologies
- Basic reading, writing in English
BACKGROUND
- At least 1-2 year customer service experience in IT industry
- University/ College degree or equivalent, preferably in IT or technical areas.
We offer
COMPANY’S BENEFITS
Financial support:
- Probation with full salary
- Lunch allowance
- Wedding support
- Family funeral support
- 13th month salary + KPIs bonus
- Performance rewards and awards
- Overtime allowance
Insurance:
- Accident insurance
- Health insurance
- Annual healthcheck
Events and activities: many company activities such as Team Building, Family Day, Sport Day, Year End Party, Christmas, etc.