EVIZI LLC

Technical Support Engineers

EVIZI LLC

Da Nang
Danang Software Park – 6th Floor 02 Quang Trung Street, Hai Chau District.

Salary
Negotiable
Post date
15/08/2019
Job skills
English

Job Details

Job Description:

  • We are looking for several engineers to provide world-class support to a US based software application company. We have openings for engineers with various levels of experience, so this is a great opportunity for growth.
  • Successful candidates will have excellent English communication skills (reading, writing and speaking), interested in working closely with customers located throughout the US, willing to work off-hours and have the following skills:

Job Requirements

Technical Support Level 3 Engineer

  • Good in English communication.
  • Train, mentor and supervise other Engineers when being assigned.
  • The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
  • Advanced Unix System Administration preferably Linux based.
  • Advanced knowledge of TCP/IP networking.
  • Knowledgeable of HTTP Protocols and REST API.
  • Knowledgeable monitoring systems such as Icinga (Nagios), Zabbix, and/or Sensu/graphite.
  • Understanding of network monitoring tools: Zabbix, Kibana, PRTG or an equivalent system.
  • Knowledgeable of webserver Technology such as Apache, NginX, and/or Tomcat.
  • Knowledgeable load balancers such as F5 and/or HAProxy.
  • A Scripting/Programming Language such as Bash, Perl, Python, Ruby, and or Java. Prefer: Python
  • Advanced ability to troubleshoot and trace logs.
  • Understanding of Ticket Management tools: Zendesk, Freskdesk is a plus.
  • Database: Oracle, SQL.
  • Working based on Shifts Transfer.
  • On call possibility.
  • Can work onsite if required.

Technical Support Level 2 Engineer

  • Very good in English communication
  • Train, mentor and supervise other Engineers when being assigned
  • Advanced knowledge of cloud services such as Microsoft Azure and Application Insight
  • Knowledgeable of OOP, HTTP Protocols, web services and SOAP API
  • Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess
  • Strong knowledge of database technology such as SQL Server and MySQL
  • Extensive experience in supporting application written in .NET framework, ASP.NET MVC, HTML5, JavaScript, Angular, C#, and VB6
  • Knowledge and usage of tools such as GitHub, TeamCity and Octopus
  • Advanced ability to troubleshoot and trace logs
  • Strong sense of curiosity and ability to quickly & eagerly learn the inner working of applications are musts
  • Can work onsite if required

Technical Support Level 1 Engineer

  • Very good in English communication
  • The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills
  • Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must
  • Knowledge of cloud computing services such as Microsoft Azure
  • Understanding of incident management tools such as Zoho Desk
  • Knowledgeable of database technology including SQL Server and MySQL
  • Knowledgeable of OOP, web services and SOAP API
  • Knowledgeable of programming languages such as .NET, JavaScript, HTML5, Angular, C# and VB6 is a plus
  • Working based on Shifts Transfer
  • Can work onsite if required

Work Place: Da Nang.

We offer

  • Opportunity to travel to client sites in the Silicon Valley and other interesting locations
  • Competitive salary
  • Annual salary review
  • 13-month salary
  • Project bonus + overtime salary
  • Five working days per week
  • Social insurance contribution according to high salary
  • Excellent Benefits: holiday bonus, birthday gift, team building, health care examination, big annual year-end party every year, sport activities, …
  • Dynamic and comfortable working environment.