Job Details
Day to day activities
- Installation and setup desktops/laptops for user at POS
- Provide technical support; answering support queries either onsite or via phone or email.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Take ownership of user problems and be proactive when dealing with user issues.
- Log all calls on the service desk system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of Computer equipment by providing necessary training and advice.
- Allocate more complex service issues to the relevant IT Support member.
- Arrange for external technical support where problems cannot be resolved in house.
- Inventory IT asset, control and keeping record of parts in database, keep tracking of handover confirmation.
- Adherence to relevant corporate IT policies
- Undertake other tasks assigned by Helpdesk Team Leader (Front)
Job Requirements
Background
- University/ College degree or equivalent, preferably in IT or technical areas.
- At least 1-2 year customer service experience in IT industry Skills
- Troubleshoot and resolve problems skills.
- Customer focus
Skill
- Capable to work in a team as well as individual
- Good ability to self-train on new technologies
- Basic reading, writing in English
We offer
- Monthly bonus
- Meal allowance
- Uniform allowance
- Holiday bonus
- Team building
- Health and personal accident insurance
- Annual health check
- Company activities: Year End Party, Christmas, Sport Day, Family Day, etc.