Job Details
- Identify and resolve application issues encountered by users.
- Perform upgrading of application software.
- Responsible to drive all technical and functional issues towards closure
- Perform diagnosis, investigation, resolution, coordination with business, application owners, and infrastructure support.
- Assist in compiling data and material for presentations.
- Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
- Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.
- Co-ordinate and involve in SIT, UAT application testing.
- In charge and perform Software Release Management.
- Co-ordinate and work with customer on for software release and application release and testing.
- Deployment of patches in multiple environments and tracking the same.
- Perform troubleshooting and resolve Portal and application related incident based on SLA.
- Provide evidence, root cause, finding and resolution in the incident report.
- On 24 x 7 standby and be back in office as and when required.
- Require in depth support on ITSM based on Jira Platform.
- Support on business application. (Training will be provided on business application).
Job Requirements
- Graduate with good learning attitude and relevant experience can be considered. Candidates with more experiences can be considered for senior roles.
- Familiar to full-stack development and understand concepts of software engineering.
- Knowledge of Agile Development methodology.
- Knowledge of coding languages.
- Programming experience.
- Knowledge of databases.
- Have experience in conducting SIT and UAT.
- Ability to write test plan and test cases.
- Ability to perform software testing.
- Ability to learn new software and technologies quickly.
- Ability to follow instructions and work in a team environment.
- Good team player with critical thinking, analytical and creative problemsolving skills.
- Detail-oriented.
- Be open to challenges and ability to accept new roles and assignment whenever required.
- Ability to work under extreme pressure.
- Ability to work during office hour and provide standby support after office hour in a 24 x 7 operations environment.
How to Apply
You can apply to this job via “Apply now” button, or send you CV to one of our recruiters, at:
- Nhi Ha (Ms): nhiha@jobseeker.vn or
- Duong Le (Ms): duong.le@jobseeker.vn or
- Tu Phan (Ms): tuphan@jobseeker.vn or
- Trung Pham (Mr): trung.pham-van@jobseeker.vn or
- Tham Mai Xuan (Ms): tham.maixuan@jobseeker.vn
If you don’t see any feedback after 24 hours, please don’t hesitate to submit a report to answerme@jobseeker.vn
Thank you very much!