- Support and monitor entire our customer technical environments within the service levels of IT Operations for development, testing, and production environments.
- Monitor and support 24/7 our customer cloud deployments using monitoring tools, initiates and records alerts triggered.
- Diagnostic and remediate following the Operation Handbook and escalate to the appropriate team within the defined SLA’s.
- Monitor and report all Service Desk, Service Delivery, service requests, incidents, problems and change requests.
- Communicate for any incidents and review the Root Cause.
- Be contacted for all Service Requests and Incidents escalated by users and responsible as level 1 support on lower priority incidents and escalate incidents to higher level when the define thresholds are met.
- Daily / Weekly / On-demand report the progress and status of the assigned tasks.
- Ensure the assigned tasks to be performed on-time and with high quality.
- Follow up the project and organization and regulations
SKILL & QUALIFICATION REQUIREMENTS
- BS or College degree of IT or relevant certification.
- 1-2 years’ experience as IT Operation or IT Support.
- Good knowledge or experience with AWS, Azure, MS Windows, Linux system.
- Knowledge in system monitoring tools (New Relic, Splunk, Pingdom).
- Knowledge in support system (Jira, Confluence).
- Good English communication.
- Good at analytical and problem-solving skills.
- Proactive, well self-organized and responsible in work.
- Self-investigate new knowledge.
- Co-operative, careful, meticulous, patient.
- Able to work shifts when required.
Titan Technology is the place where we care about individuals. Our ultimate goal by offering a working environment to “Inspire Your Work” is “to bring the highest satisfaction to employees”
Titan is a place where everyone share ideas, responsibilities and enjoy the benefits, a place where all employees contribute to the company thru’ their sense of ownership, dedication and commitment.
You are welcome to become a part of our team:
- Friendly and helpful team
- Comfortable working conditions
- Good career growth opportunities
- Interesting and challenging projects
- Healthy environment for self-realization and creativity
- Competitive salary, that depends on skills & capabilities