Titan Technology Corporation

IT Operations Engineer

Titan Technology Corporation

Ho Chi Minh
2nd Floor, 60A Hoang Van Thu Street, Ward 9, Phu Nhuan District, Ho Chi Minh City

Post date

Job Details


  • Support and monitor entire our customer technical environments within the service levels of IT Operations for development, testing, and production environments.
  • Monitor and support 24/7 our customer cloud deployments using monitoring tools, initiates and records alerts triggered.
  • Diagnostic and remediate following the Operation Handbook and escalate to the appropriate team within the defined SLA’s.
  • Monitor and report all Service Desk, Service Delivery, service requests, incidents, problems and change requests.
  • Communicate for any incidents and review the Root Cause.
  • Be contacted for all Service Requests and Incidents escalated by users and responsible as level 1 support on lower priority incidents and escalate incidents to higher level when the define thresholds are met.
  • Daily / Weekly / On-demand report the progress and status of the assigned tasks.
  • Ensure the assigned tasks to be performed on-time and with high quality.
  • Follow up the project and organization and regulations

Job Requirements


  • BS or College degree of IT or relevant certification.
  • 1-2 years’ experience as IT Operation or IT Support.
  • Good knowledge or experience with AWS, Azure, MS Windows, Linux system.
  • Knowledge in system monitoring tools (New Relic, Splunk, Pingdom).
  • Knowledge in support system (Jira, Confluence).
  • Good English communication.
  • Good at analytical and problem-solving skills.
  • Proactive, well self-organized and responsible in work.
  • Self-investigate new knowledge.
  • Co-operative, careful, meticulous, patient.
  • Able to work shifts when required.

We offer

Titan Technology is the place where we care about individuals. Our ultimate goal by offering a working environment to “Inspire Your Work” is “to bring the highest satisfaction to employees”

Titan is a place where everyone share ideas, responsibilities and enjoy the benefits, a place where all employees contribute to the company thru’ their sense of ownership, dedication and commitment.

You are welcome to become a part of our team:

  • Friendly and helpful team
  • Comfortable working conditions
  • Good career growth opportunities
  • Interesting and challenging projects
  • Healthy environment for self-realization and creativity
  • Competitive salary, that depends on skills & capabilities