Job Details
- To be responsible for the general administration in the Telephone Connectivity
- Troubleshooting and provide support for company intranet
- Record problems & incidents and the workarounds and also provide solutions for them
- Undertake other tasks assigned by line manager
- Participate in contact center system, SMS core and other projects
- Cooperate with other IT departments/ vendors to maintain contact center system, SMS core, network security including operating system, firewalls, routers and switches
- Ensure that proper documentation of contact center and SMS core
- Assist in infrastructure and contact center expansion plan annually
- Upgrade software/ hardware for servers, telecom/ network devices and other communication devices
Job Requirements
Education
- University Graduate, major Information Technology or related technical areas
Experience
- At least 01-year experience in call center administration.
- At least 01-year experience in network, data center management.
- Proficient in dialing plan is a must
- Prior experience in VMWare, operation system installation and administration will be an advantage.
- Proficient in call center administration is a plus.
We offer
Financial support:
- Probation with full salary
- Lunch allowance
- Wedding support
- Family funeral support
- 13th month salary + KPIs bonus
- Performance rewards and awards
- Overtime allowance
Insurance:
- Accident insurance
- Health insurance
- Annual healthcheck