Job Details
We are looking for Community Manager capable of engaging the community by delivering constant updates and great content. You are the window to our players and will collect and deliver feedback so we can use it to improve not only our product but the overall customer experience. It is not just a role to be fulfilled, you are the model of our enthusiasm and passion for gaming and all things GO GAME.
As a member of Community Team in GO GAME Vietnam, your day-to-day responsibilities consists of:
- Manage the gaming community, engage with the players and come up with retention programs to improve the overall player experience
- Generate player acquisition programs to continuously expand our player base across territories
- Administer and analyze player behavior on our official social networking channels
- Provide presence and seed content into social applications as needed
- Provide customer service to players, including answering questions, responding to complaints, resolving payment issues
- Establish and maintain standards for the development of Web content
- Produce comprehensive report based on metrics from the game, social media, and from feedbacks gathered from community
- Work with Marketing Team to coordinate community postings as appropriate across the organization’s other digital channels
- Alert appropriate internal teams as issues arise and work with them to resolve issues.
Job Requirements
The ideal candidate will demonstrate the following skill set:
- Passion and love in Game Industry
- Good at English communications skill
- Excellent in communication and writing skill (preferably has experience in games writing)
- Knowledge in social media management such as Facebook, Youtube and Twitter
- Able to work perform shift-based work (as required) including evenings, weekends and/or holidays
- Experience in community management handling multiple territories is a plus
- Basic knowledge of CSS and HTML and Photoshop is an advantage
- Fresh graduates will be considered as well
Other Skills:
- Comfortable working in an intense and high-growth startup environment
- Ability to follow instructions and work independent as well as being a team player
We offer
Why join GO GAME?
- – We do what we love ^^
- – goGame have FUN!
- – Personal Development with challenging with new projects
- – Environment: Flexible working-hours, Dynamic, Innovative and Friendly